Shipping Information
Everything you need to know about delivery
Local Pickup
Free!
Free pickup available in Niel, Belgium. Save on shipping and reduce your carbon footprint!
We'll notify you when your order is ready. Collection details will be shared upon confirmation.
Shipping Zones
Belgium
Priority Shipping
Fast and reliable delivery across Belgium.
NL, DE & FR
Priority Shipping
Tracking included with all shipments.
Rest of EU
On Request
Production Time
All items are made to order. Production time is mentioned on each product page. We'll keep you updated on progress.
Order Tracking
Once your order ships, you'll receive tracking details via email. Track your package directly with the carrier.
Returns & Refunds
All our products are custom-made to order. Due to the personalized nature of our items, we cannot accept returns or refunds for change of mind.
Exception for damaged/defective items:
If your item arrives damaged or defective, please contact us within 14 days of delivery with photos. We'll arrange a replacement or refund.
Return shipping costs are the responsibility of the customer.
Packaging
All items are carefully packaged in protective materials to ensure they arrive in perfect condition. Gift wrapping available upon request.